Frequently Asked Questions
What is Chefs on Wheels?
Chefs on Wheels is a ready-made meal delivery service, featuring a wide range of cuisines that are restaurant quality and prepared by some of Australia's best chefs.
How does it work?
It's so easy! Just peruse our menu, choose from our huge selection of dishes, select delivery or collection day when checking out and that's it!
Where do you deliver to? What are your delivery days?
We deliver within Adelaide, Melbourne & Sydney metropolitan areas and many regional South Australia, Victoria & New South Wales locations -- check if we deliver to your area here.
To find out when we're coming your way, search your postcode at the checkout and it will show you the available delivery days and time slot for your area.
How much does delivery cost?
South Australia Delivery:
Delivery is a flat rate of $15 within Adelaide and South Australia, with orders over $150 receiving complementary delivery!
Free click & collect is available Wednesday, Thursday & Friday from Glynde.
Victoria Delivery:
Delivery is a flat rate of $15 within Melbourne and Victoria, with orders over $150 receiving complementary delivery!
New South Wales Delivery:
Delivery is a flat rate of $15 within Sydney and New South Wales, with orders over $150 receiving complementary delivery!
Is there a minimum order amount?
South Australia Deliveries:
Minimum order for delivery is $50 with a $15 flat rate delivery fee. All orders over $150 receive complementary (free) delivery!
Victoria & New South Wales Deliveries:
Minimum order for delivery is $100 with a $15 flat rate delivery fee. All orders over $150 receive complementary (free) delivery!
Click & Collect:
There is no minimum order or packing fee for Click & Collect orders.
Why can I not select the day I want for delivery/collection?
If you preferred day is not available to select then we have most likely reached capacity for that day. The soonest available day with available capacity will be available to select.
When do I need to place my order by to receive it on a certain day?
Adelaide & Regional South Australia:
We offer convenient weekly deliveries and collection on a Wednesday, Thursday and Friday. Last call for orders is 11:59pm the day before!
Regional South Australia:
Order by Tuesday 11:59pm for Friday delivery.
Melbourne & Regional Victoria:
Orders close 11:59pm Monday for delivery Friday to Thursday.
Sydney & Regional New South Wales:
Orders close 11:59pm Tuesday for delivery Sunday to Saturday.
What is the address for Click & Collect pick ups?
89 Lewis Road, Glynde SA 5070. Click & Collect is open from 9am to 5pm Tuesday, Wednesday, Thursday & Friday.
I've missed my Click & Collect day, can I come in the next day?
Yes, please do -- we don't want your food going to waste! Please email help@chefsonwheels.com.au or jump on our online chat and let us know when you can make it past to collect.
Do you sell gift cards?
We sure do! Please visit Gift Cards for more information and to purchase.
What are the ingredients in a certain dish? Is it gluten free/dairy free/vegan etc?
Our main menu contains categories for Recipes free from Gluten, Recipes free from Dairy and Recipes free from Nuts - simply click the links here or choose from the filters at the top of any menu page.
For more information, please use the search feature to see if any dishes contain specific ingredients, e.g. peanuts and for any more specific enquiries, please email hello@chefsonwheels.com.au with any specific questions regarding a dish's ingredients.
Can I request changes to be made to a dish?
As the chefs prepare their dishes to go to many diners at once, unfortunately they cannot accommodate individual requests.
Can I call with an enquiry?
Yes, please give us a call on 1300 18 66 77 from 9am to 5pm Monday to Friday.
Can I email with an enquiry?
Yes, please email help@chefsonwheels.com.au and we will get back to you as soon as possible.